Return / Refund Policy
Return/Exchange Eligibility:
- Time Frame: Products can be returned or exchanged within fourteen (14) days from the date of receipt.
- Condition of the Product: The product must be sealed and accompanied by all original packaging, accessories, free items, and other components included at delivery.
- Non-Refundable Items: Aerosol sprays are not eligible for return or exchange.
- Discounted items can only be returned during offer validity.
- The original invoice/receipt must be available.
Return Process:
- Return Request: To initiate a return, please contact our customer service at kuwait@dr-scent.com or via WhatsApp or phone at +965 9500 1599. Include your order number and reason for the return. The original receipt must be provided to return your product.
- Inspection:Upon receiving your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
- Refund Issuance:If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-14 business days.
Late or Missing Refunds:
- If you haven’t received your refund in 5-14 business days, first double check your bank account again.
- If paid by card , contact your card issuer, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and you still have not received your refund, please contact us at kuwait@dr-scent.com or via WhatsApp or phone at +965 9500 1599.